Terms & Conditions

Please read and understand

The following terms and conditions apply to all Travel organized by OCEANSTAR Travel and Tours Inc., (herein after referred to as “OCEANSTAR” For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by OCEANSTAR).

If your booking includes a Flight or Accommodation or other service, provided by someone other than OCEANSTAR or its appointed agents, whether OCEANSTAR has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Tour Operator’s policies, or in the case of an Airline, the airline’s applicable booking conditions. These conditions do not affect your statutory rights.

Any arrangements which you make while on holiday and which are not made through OCEANSTAR are ones for which we have no responsibility or liability.

Making a Booking

When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and OCEANSTAR.

When you make a booking with HAS and we accept it, the total cost of the Travel becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your Travel must be credited to HAS a minimum of 30 days BEFORE your scheduled departure. (Some services require full payment to confirm booking)

Prices

Prices are fixed at the time of booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT. When a surcharge is payable an administration charge of $5.00 per person, together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking, except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you of the amount due.

We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. (See VALID FROM DATES below room rates, to confirm validity)

Payments

OCEANSTAR accepts payment by (1) bank transfer, (2) cash payment, (3)or check.

Bank Transfer

ALL PAYMENTS made by bank transfer should be made to the following OCEANSTAR accounts:

DOLLAR ACCOUNT

Bank: BDO
Type of account: Dollar Savings Account
Account Name: OCEANSTAR TRAVEL AND TOURS Inc.,
Account number:
Bank Address:
Swift Code:

PESO ACCOUNT

Bank: SECURITY BANK
Type of account: PESO CURRENT Account
Account Name: OCEANSTAR TRAVEL AND TOURS Inc.,
Account number: 0202-044396-00
Bank Address: One Building , Bradco Ave aseana City Paranaque City
NOTE: For security reasons, we DO NOT accept bank transfers to any other bank account.

Cash Payments

Cash payments may be received in our Manila, Philippines office, but should NOT be sent by mail, in parcels or by any other non-secure method, without prior written approval from OCEANSTAR.

Checks

Checks may be accepted as payment, but often require lengthy processing times of up to 6 weeks before release. Payments made by check are not considered “paid” until fully cleared by the bank and released for payment.

Receipt of Payment

Upon receipt of payment, you will receive the following, (1) an OCEANSTAR TRAVEL confirmation number, (2) a detailed trip itinerary, (3) tickets (as required) and (4) an official receipt for the full amount paid.

Changes by You

If you wish to change your booking with OCEANSTAR TRAVEL in any way and we can accept the change, we reserve the right to charge $5.00 per person, per amendment provided that your instructions are provided in writing, and are received at least 60 days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Condition 7 below, shall apply.

If You Cancel your Booking

You or any member of your party may cancel all or part of your Travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.

Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as % of Booking Price
46 days or more None
31 – 45 days 25%
15 – 30 days 50%
Less than 15 days 100%

Special Note

If your OCEANSTAR TRAVEL package includes international or domestic air tickets , OCEANSTAR TRAVEL acts as an agent for the airline or flight consolidator and the airline or flight consolidators’ cancellation or amendment charges shall apply.

If We Amend your Booking

It is unlikely that we will have to amend your Travel booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight times and carriers set out in publicity material are subject to change and all details given to you are for guidance only.

Confirmed dates will be as shown on your itinerary and air tickets. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing within 72 hours of notification, otherwise we will assume that you have accepted the proposed change.

A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.

If you do not wish to accept a material change, we will give you a full refund and in addition, whether or not you accept a material change prior to departure, we will also give you compensation for your inconvenience based on the following:

Period before Scheduled Departure Date within which a material change is notified Compensation payable to you or your travel agent, per person
30 days or more NIL
15 days to 29 days $10
14 days or less $20

These are the only forms of compensation that may be paid to you. As we do not control the day-to-day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available upon your arrival. If this happens, we will endeavor to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of $10.00 per person for your inconvenience.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

If We Cancel your Booking

We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the Travel booking.

Our Liability

Our obligations, and those of our suppliers providing any service or facility involved in any part of your Travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’ obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.

Documentation

Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

Conditions of Carriage & Accommodation

We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorized agents and according to such carrier’s regulations. When you book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules?of the hotel or other accommodation providing or undertaking to provide such accommodation.

Termination

We reserve the right in our absolute discretion to terminate your Travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

Unused Services

No refund will be due to you in respect to the non-utilization of any part of the Travel arrangements made for you, by OCEANSTAR.

Insurance

It is a condition of the agreement between us, that you take out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such insurance coverage prior to your Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify OCEANSTAR and our overseas agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

Complaints

We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary by calling our office at (632) 801 – 3188 / (632) 881 – 7936, or our 24 hour emergency hotline at (63)917-522-0573, from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you.

If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your OCEANSTAR TRAVEL confirmation number, a detailed description of your complaint and other relevant information. Please mail written complaints or feedback to:

Office of the President
OCEANSTAR Travel and Tours Inc.,
4/F 784-A Quirino Avenue,
Tambo, Parañaque City,
Philippines

Your written letter of complaint will be given prompt attention by OCEANSTAR management, who will contact you directly regarding your complaint.

Please note that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.

Applicable Law

Any contract or dispute between us and these booking conditions are to be governed by and construed in accordance with Philippine law. Both parties agree to submit to the exclusive jurisdiction of the Courts Philippines.

Effective Date

The effective date of this policy is October 1, 2013. It replaces all prior privacy policies issued by OCEANSTAR. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our website and mailed to our customers periodically, as required by law. Visitors to this Web site should review our policies from time to time to stay abreast of changes.

For questions please call us at (632) 801 – 3188 / (632) 881 – 7936 / (63)917-522-0573.